Organiser: University of Bedfordshire
Venue: Virtual
Address: Vulcan Works Northamptonshire
Date & Time: 19 Feb 2025 - 9:30 am-12:30 pm
An effective Telesales call is not just about picking up the phone and “going for it”. To win business and achieve
your call objectives it needs to capture your prospect’s attention, immediately build credibility and quickly develop
a relationship.
Delivered by the Northamptonshire Chamber of Commerce, this workshop is designed to show you how to
effectively make calls to achieve the desired outcome, i.e., sale or an appointment.
The training covers the following:-
• Understanding why customers buy and how they would like to be treated.
• Helping you to identify the UPS’s of your business and how to communicate these to your prospect
• How to quickly build rapport over the telephone with the use of communication techniques and identifying
and adapting to different personality types
• Understanding why listening is important in the sales process and how to actively listen
• Objectives of the call – why this is important
• Planning a call – why this is imperative
• How to get around the “gatekeeper”
• Opening statements – how to hook and gain interest
• Body of the call – information gathering
• Overcoming objections
• How to effectively close to win business
You will leave this workshop with the ability to make telesales calls that will have an immediate impact on your
business
To benefit from the support and become eligible to attend the workshops, organisations must register for the UKSPF programme via the
relevant link below:
Businesses based in Central Beds:
www.beds.ac.uk/ukspf-cbc
Businesses based in West Northamptonshire:
www.beds.ac.uk/ukspf-wnc
